You can currently upload photos in the following formats: .jpg, .gif, and .png and we recommend uploading photos with at least 300 DPI (Dots Per Inch). This is optimal, but not what everyone can achieve.
We realize that most cell phones don’t even reach half of that level of dpi, and cell phone photos are the most common we see. Just do your best to ensure you have the original image, the file direct from the phone, instead of something that’s been taken down from social media, text messaged around, or a number of things that can compress the file, which obliterates any print quality.
If your photo is a high resolution photo, and it appears blurry in the Design Center, don’t worry — the finished product will look crisp. High resolution photos appear to be of lower quality in our Design Center because we temporary bring down the resolution so the software runs smoothly. Your printed design will look as clear as the photo you upload.
If you’re concerned about your photo quality, please feel free to contact our customer service team for assistance at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on weekdays or by email at firstname.lastname@example.org.