We don’t recommend creating a new one, because you will lose any Purple Coins you’ve collected and you will not have access to your order history or saved designs. Our customer service team can help fix the problem you’re having.


If you’re having a problem with your account, please contact our customer service team for assistance at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on weekdays or by email at support@purpletrail.com.