Do you ship internationally?

Yes, we ship internationally via USPS International Priority Mail and FedEx International Economy. Find our international shipping options below or on our website here. For specific prices, contact our support team! *Please note that orders placed after 6 AM PST will not be processed until the next business day. International Shipping Options: USPS Standard (10-14 business […]

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How do I order a sample?

Personalized Sample PurpleTrail is unique in the fact that we allow our customers to order a personalized sample. Other websites provide free samples with stock photos and wording, but we let you personalize every aspect of your card or invite for a small fee. This is something you won’t find anywhere else. If you want […]

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What are your domestic shipping options?

PurpleTrail offers low flat rate shipping options for all orders in the U.S. — no matter what the size. Learn more about our domestic shipping options below. For specific prices, check out our Shipping Options page. *Please note that orders placed after 6 AM PST will not be processed until the next business day. We have […]

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What are my envelope options?

Should you need envelopes with your order, white or recycled kraft envelopes are $0.15 each. We also offer a variety of colored envelopes for an additional $.10/envelope. Custom envelope printing is available for all envelope sizes and styles for an additional cost. You can personalize one of our envelope templates to match your stationery or […]

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Useful Links

View Your Orders Cancel Your Order Change Shipping Check Order Status in My Account Sign up for an Account Contact Customer Service

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How do I apply a special offer to my order?

If you have a gift code you’d like to apply to your order, you can do so in your shopping cart. After clicking on the shopping cart icon in the upper right corner of your screen, you’ll be taken to a page where you can review your order, choose a shipping method, and enter any coupon […]

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How quickly will I receive my order?

The speed at which you get your order depends on the shipping and processing options you choose during checkout. Our standard processing time is 2 to 3 business days, but we do have rush processing available. To receive your order within one business day, the order should be placed before 6 AM PST (Monday-Friday). Once […]

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What is Mailing Service and how does it work?

We provide a Mailing Service option where we print, package, address, seal, and stamp your stationery and send it directly to your friends and family for you. You can opt for this convenient, time-saving option at checkout. Learn more about it below. Can you mail only some of my cards? Yes, you can select the number […]

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Where is PurpleTrail located?

PurpleTrail is a Seattle, Washington based company located in the Issaquah area.  We operate both our online store and our recently opened retail store, specializing in custom gifts and stationery.  If you’re in the area, come visit us! 1495 11th Ave NW Issaquah, WA 98027  

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What are my customization options?

PurpleTrail allows you to customize nearly every aspect of your cards and invitations. From the paper, shape, and trim to the design, colors, and layout, you get to choose what works for you and your special occasion. You can add custom wording and your choice of photos, embellishments, colors, and more to one of our many stylish […]

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What is your return policy?

At PurpleTrail, we believe the quality of our products and services will determine whether you come back to shop with us again in the future. Your satisfaction is our top concern and we guarantee that you will be happy with the quality of our products. However, if for any reason you are not satisfied with […]

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