How do I check the status of my order?

To check the status of your order, first log in to your account. Then hover over the “Account” icon near the top of your screen and select “My Account” from the drop-down. This will take you to your Dashboard where you can click on the “View Full History” link in the Orders section for information […]

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What do the different order statuses mean?

In your Account Dashboard under the “My Orders” tab, you’ll see two different order statuses: Pending Orders and Completed Orders. Learn about each one below. Order Submitted An order may be listed under Pending if it is still processing, if it’s a Mailing Service order and you still have to enter your addresses, or if we […]

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How can I find my previous order?

Find previous orders by logging in to your account and hovering over the Account icon at the top-right of the page and choosing “My Account” from the drop-down. This will take you to your account Dashboard. From the Dashboard, you can click on the View Full History link to view orders you’ve made in the […]

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Why can’t I make changes to a design I ordered?

You can only make changes to a design you ordered if the production process hasn’t begun and your order status is listed as Reviewing. If you’d like to make changes to a design you’ve ordered, check to see what your order status is by logging in to your account and clicking on the Saved Designs […]

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Can I change the quantity of an order?

Please contact us ASAP if there are any changes you would like to make to your order at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on weekdays or by email at support@purpletrail.com. We will make every attempt to accommodate your request or find an agreeable solution.

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Can I make changes to my order after it has been placed?

Please contact us ASAP if there are any changes you would like to make to your order. This includes quantity, design, address printing and other services. If we haven’t started processing your order yet, we will see what we can do. Contact us at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on weekdays […]

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Can I change my paper or envelope options after my order has been placed?

Unfortunately not. Due to our quick turn-around times, the order is immediately processed. However, please contact us ASAP if there are any changes you would like to make to your order. We will make every attempt to accommodate your request. Please contact us at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on weekdays […]

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