A guest said they did not receive their invitation. Why can’t I send an invitation to the same guest again?
In order to send an invitation to a guest already invited, you must use the “Resend invite” page. To access this page, visit the Manage invitation tab at the top of your event page. In the Communicate section of the left menu, click on “Resend invite”.
Our system does not allow you to resend invitations to the same guest using the “Send invites” page. The “Send invites” page can only be used to send invitations to new guests (ones that have not already been sent an invitation).
Guests said they did not get the invitation. What happened?
You can check the status of the invitation you sent by visiting the Manage invitation tab. In the left menu, click on “View guest list” in the guest list section. Here you can see whether the invitation was opened or not. If the summary says they have not opened the invitation, then the email has not been opened by the guest. In some cases, email invitations get delivered to spam folders rather than an email inbox. Please ask your guest to check their spam folder for the invitation.
