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    Can I print the event information?

    Yes, you can print the event information from your event. On your Invitation page, click on the Print icon in the tool box below the event details and postcard image. It will open a page that summarizes the event information, including an event map if available.

    How do I sell tickets for my event?

    You can add a ticketing module to your event page and sell tickets for your event. Guests can purchase tickets using Paypal, and the money is deposited directly into your specified Paypal account.
    Using the ticketing module, you can set up multiple ticket types/prices, set a limit on the number of tickets that can be sold, and specify the dates tickets are available for sale. As the host for the event, you can see who purchased tickets and when, as well as how many tickets have been sold and how much money you have collected.

    To add the ticketing module to your event page, visit the Manage Invitation tab. Click on “Add/Edit ticket types” under the Ticketing section in the left menu.

    Enter general instructions for your tickets and your Paypal email address. You will then be able to add the types of tickets you would like to sell. Once you set up a ticket type, the ticketing module will automatically appear on your invitation page where your guests can see it.

    When you enable ticket sales for your event, the RSVP module is removed and guests will not be able to RSVP. As people buy tickets, they automatically get added to the guest list as ticket holders. Someone cannot RSVP or be added to the guest list without buying tickets.

    The money collected on sale of tickets is directly deposited into your PayPal account and we charge 2% fee on every transaction. Buyers enter their credit card information on secure PayPal pages.

    If you are looking for collecting money is a less structured way, please see What is an event fund?

    What is an event fund? How do I add an event fund to my invitation?

    The event fund module can be used to collect money for your event. It can be useful if you are collecting money to buy a group gift or are sharing event expenses. You can set a suggested amount for guests to contribute, and even set a goal amount.
    To add an event fund, visit the Manage invitation tab at the top of your invitation page. In the Modules section of the left menu, click on “Map, Polls, Fund & Bring Along List”.

    Here you can set up your event fund and see whether the fund module is enabled or disabled on your invitation page. If it is disabled, click on the link to add the module to your invitation page. Once the module is enabled, it will be visible on your invitation page.

    To set up your event fund, click on “Configure/Edit details”. You will then be able to setup all the details for your event fund.

    If you are looking to collect money for your event in a more structured way, please see our Ticketing information page.

    How do I add a poll to my invitation?

    Visit the Manage invitation tab at the top of your event page. In the Modules section of the left menu, click on “Map, Polls, Fund & Bring Along List”. Here you can set up your poll questions and also see whether the poll module is enabled or disabled on your event page. If it is disabled, click on the link to add the module to your event page. Once the module is enabled, it will be visible on your invitation page.

    To set up your poll, click on “Create a new poll”. You will then be able to setup a question to ask your guests. For each question, you can set up multiple answers. You can also choose whether you want your guests to be able to pick multiple answers or only one answer. You can set up a single poll question, or multiple questions.

    What is the Bring Along List?

    The Bring Along List is our version of a “potluck list” or “list of supplies needed”.  It allows the host of an event to list out items they would like guests to bring or contribute. 

    How do I add the Bring Along List to my event page?

    Visit the “Manage Invitation” tab at the top of your event page. In the Modules section of the left menu, click on “Map, Polls, Fund & Bring Along List”. Here you can see whether the Bring Along List module is enabled or disabled on your event page. If it is disabled, click on the link to add the module to your event page. Once the module is enabled, it will be visible on your invitation page.

    How do I add items to my Bring Along List?

    Once the Bring Along List has been added to your event page, you can “edit” it to add items to the list. 

    To add items to the Bring Along List, open your invitation and click on the “Invitation View” tab at the top.  You should see the Bring Along List module in the right column.  Click the “edit” link in the header of the module and it will open a popup window that allows you to add items to the list.   The module is fully customizable.  You can change the name of the list, write a message to the guests, and list out as many items as you need.  You can even include quantity needed by each item if you wish.

    After your list is complete, guests will be able to add their name by the item(s) that they will be bringing.  Note: more than one guest can put their name by each item.   The “edit” link to modify the list only appears for the host of the event.  If a guest is viewing the invitation, they cannot edit the Bring Along List.

    How do I map my event?

    Visit the “Manage Invitation” tab at the top of your event page. In the Modules section of the left menu, click on “Map, Polls, Fund & Bring Along List”. Here you can see whether the map module is enabled or disabled on your event page. If it is disabled, click on the link to add the module to your event page. Once the module is enabled, it will be visible on your invitation page.

    The address for your event will appear right above the map. The address is based on information you entered as the “Place” for you event. If the map program cannot find your address, try editing the address to be sure it is as complete as possible.

    In order for your guests to get driving directions to your event, they can click on the map itself. A new window will pop up allowing them to click on “Get driving directions” and enter their starting address.

    Can I add music to my invitation page? How do I do it?

    Yes you can.  The PurpleTrail design center allows you to add music to your invitation webpage.  To add music to an existing invitation that has already been created, visit the manage invitation page for your event.  In the left menu, click on “Edit current design” in the Event Details section of the left menu.  That will open your invitation design in the PurpleTrail Design Center (PTDC).

    In the left menu of PTDC, click on the “Music/Voice” section.

    The music library will open up and you can select the music file you would like to add.  Click on the music to add it to the left menu, and then close the library window.  You can then drag and drop the music file onto the canvas.  The music bar will appear below the design.  When you are finished, click “Save and Exit” in the top menu.  You will be taken back to your invitation.  The music will play when someone opens your invitation page.

    If you have not yet created your invitation, you can add music to your invitation design that you select.  Be sure to personalize your design using the PurpleTrail Design Center (PTDC).  Once your design is open in PTDC, click on the music section in the left menu.  The music library will open up and you can select the music file you would like to add.  Click on the music to add it to the left menu, and then close the library window.  You can then drag and drop the music file onto the canvas.  The music bar will appear below the design.  When you are finished, click “Save and Exit” in the top menu.

    How do I upload photos to my online invitation webpage?

    Look for the “Event photos” module on your Invitation page. If the module is not showing on the page, check to make sure you have the module enabled (see “How do I enable and disable modules on my event page?“). Click on the “Upload photos” button within the module and browse your computer files to select the images you would like to upload. You can select up to 5 at a time.

    Then click “Upload” and your photos will be uploaded and shown in a slide show. After you upload photos, a button to “Notify others” will appear at the bottom of the module. This will allow you to send a message to other event guests to let them know you have uploaded photos.

    How do I add a video to my online invitation?

    On your Invitation page, look for the “Event videos & widgets” section. If the module is not showing on the page, check to make sure you have the module enabled (see “How do I enable and disable modules on my event page?”). Copy your video embed code and paste it in the box, then click save.

    How do I enable and disable modules on my event page?

    Visit the “Manage Invitation” tab at the top of your event page. In the Modules section of the left menu, click on “Hide/show modules”.

    On this page you can select which sections or modules you want to appear on your invitation page. Once you have made your changes, click “save”.

    How do I copy an event?

    In the Properties section of the left menu, click on “Copy event”. You will then be asked to confirm that you would like to copy the event. If you click on “yes”, a copy of the event will be created with all the current settings and guest list. This is a premium feature available only to PurpleTrail Club members.

    After the copy event completes, all your guest information will be available in the send invites page, but the invitations will not automatically be sent out. You will need to go into the new event’s manage invitation tab and send your invitations using the send invites page. You can also go in and edit the details of the copied event, including the title, description, time/place, etc as desired. (Note: This feature is only available to PurpleTrail Club members).

    How do I cancel an event?

    Visit the “Manage Invitation” tab at the top of your event page. In the Properties section of the left menu, click on “Cancel event”. You will then be asked to confirm the action and will have the choice to notify event guests of the cancellation.

    How do I leave an event?

    If you are the host of an event, you cannot leave the event unless there is at least one other host assigned for the event. To remove yourself or another guest, visit the Manage Invitation tab of your event and in the Guest List section of the left menu, click on “Delete Guests”. Check the box next to the name of the person you would like to remove, and then click “Delete”. You will be asked to confirm this action before it is completes. Note: If you remove yourself from an event, you will not be able to access the event after this action completes.


    If you are a guest of an event, you can leave the event by selecting the “Remove yourself from the guest list” icon on the event page. The icon is located within the guest action icons under the event postcard and details box.

    How do I make an event recurring?

    You can send reminders by visiting the “Manage Invitation” tab of your event. In the Properties section of the left menu, click on “Make event recurring”.  Here you can select the dates you would like your event to re-occur on, as well as make any changes to the place and time for your event. You can also select how many days before the events you would like the invitations to be sent out. Once you click “Save” you will see a summary of all your upcoming occurrences of this event. You will also be able to edit the details of each one (description, place, time) and add more occurrences of the event to the series.

    How do I edit my recurring event?

    Once you have made your event recurring, you can edit each occurrence of the event, or make changes to the entire series. Visit the “Manage Invitation” tab of your event and in the Properties section of the left menu, click on “View recurring series”. If you want to make changes to all events in the series, click on the links at the top to: edit the event details, edit the place/time, add/remove guests and cancel all the events. If you want to edit only one occurrence of the event, click on the edit icons to the right of that particular event. Any changes made there will only affect that one occurrence. If you would like to add more occurrences of the event to the series, simply select the dates you would like to add using the calendar at the bottom of the page and click “Add to series”. The new dates will then be added to the list of event occurrences at the top of the page.

    How do I cancel my recurring event?

    Visit the “Manage Invitation” tab of your event and in the Properties section of the left menu, click on “View recurring series”. If you want to cancel only one occurrence of the event, click on the red “X” to the right of that event date and confirm you want to cancel it by clicking “yes”. If you want to cancel the entire series, click on the “Cancel event” link at the top of the page. All upcoming occurrences of the event will be cancelled.

    How do I remove guests or add guests to my recurring event?

    Visit the “Manage Invitation” tab of your event and in the Properties section of the left menu, click on “View recurring series”. To modify the guest list for the series, click on the “Add/remove guests” link at the top of the page. Note: you can only add or remove guests to the entire series.  Therefore you cannot add or remove a guest from just one occurrence.

    To remove a guest, click the red “X” to the right of their name. To add a guest, enter their name and email address, click “Add” and then click “Save” at the bottom of the page.

    Can anyone see my invitation?

    As the host, you can specify who can see your invitation. This is initially set in step 3 of the create an event process. To adjust these settings after your event has been created, visit the “Manage Invitation” tab at the top of your event page. Click on Event Settings in the Event Details section of the left menu.

     

    Change the answers to questions here to indicate whether you want your event to be made public. If you want to share your event with the public, click to make the URL public. Once you do this, you will have access to a public URL that you can post or share with others.

    How do I edit the details of my event?

    After your event has been created, you can edit the details of your event by visiting the Manage Invitation tab at the top of your event. In the event details section of the left menu, click on “Title and description”. On this page you can edit the event title, event description and host details. When you are finished, click “Save”.

     

    How do I edit the time or location of my event?

    After your event has been created, you can edit the time or location of your event by visiting the Manage Invitation tab at the top of your event. In the event details section of the left menu, click on “Place and time”. On this page you can make any desired changes. If you have made significant changes to the time or place, you can choose whether you want to keep the RSVP information you have already received or allow them to be deleted. You can also choose to send an email notification of the new time or place to all the guests if you would like.

     

    How do I make someone a co-host of the event?

    You can make someone else (or all guests) a co-host to your event after they have been invited. Once you have invited your guests, visit the “Manage Invitation” tab at the top of your event.  In Guest List Section click on Add/Remove Host.  Check the names you wish to make host and click ”Make Host”.  The same process is used when removing someone as a host of the event. Select the names and click  ”Remove host” from the drop down box after selecting the check box next to the guest’s name.

    How do I send out reminders for my event?

    You can send reminders by visiting the “Manage Invitation” tab of your event. In the Communicate section of the left menu, click on Send Reminder. On this page, you can select who you would like the reminders to be sent to, and when. After you have made your selections, click on Preview and Set Reminder at the bottom of the page. You will then be given an opportunity to edit the email style and text that will be sent to your guests.

    How do I send an “Ask for response” message to ask guests to RSVP?

    To send an Ask for Response message, visit the Manage invitation tab at the top of your event page.  In the Communicate section of the left menu, click on “Ask for response”. On that page you will be able to select the guests who you would like to send the message to, preview and modify the email, and send it to guests.

    How does the message board work?

    The message board allows event guests and hosts to communicate with one another – either in real-time for by viewing past messages. You can post public messages that can be seen by all guests, or private messages that can only be viewed by the guest who sent the message and the host. As guests RSVP for an event, they are given the option to “Send a message”. These messages are then posted to the message board – either as private or as public. The message board is located on your invitation page. To see it, visit the Invitation View tab and scroll down to view it below the picture postcard and event details.

    How do I view my messages? Where is the message board?

    As guests RSVP for an event, they are given the option to “Send a message”. These messages are then posted to the message board – either as private or as public. The message board is located on your invitation page. Comments left on the message board are in the All Comments section. If you have the message board disabled on your invitation, you will need to enable it in order to see your messages.

    To enable the message board on your invitation, visit the Manage invitation tab. Click on Hide/Show modules within the modules section of the left menu. Here you can enable the message board by indicating you want it to appear on your invitation page.

    What is a broadcast message?

    The broadcast message allows you to send email messages to your guests. It works great to send last minute instructions or to notify them of changes to for your event. To send a broadcast message, visit the Manage Invitation tab. In the left menu, click “Broadcast message” under the communicate section.

    Select which guests you would like to send the message to, and then after you have typed your message click “Send”. Note: This is a premium feature for PurpleTrail Club Members only.

    Can I edit my guests’ messages within the message board on my invitation?

    At this time we do not allow you to edit the messages, but you do have the option to delete them. If you would like to delete a message, click on the small red “X” on the lower right corner of the posted message. A confirmation window will pop up that asks you to confirm whether you want to delete the message. Only a host or an author of the message can delete the message.

    How do I limit the number of RSVPs to my event?

    You can use Limit RSVP to only allow a pre-set number of Yes RSVPs. This can be useful if you have an event with a large guest list or a public event and you have limited space available. To limit the Yes RSVPs for your event, visit the Manage invitation tab at the top of your event page. In the Guest list section of the left menu, click on “Limit RSVP”.

     If you set an RSVP limit, it will be noted on the RSVP module of your invitation. For example, it will say “Guest list size has been limited to 500″. Note: this feature is only available to PT club members who are enrolled in the Pro Plan or Premium Plan.

    How do I view my guest list RSVPs?

    You can check the RSVP status of your guests within the “Manage Invitation” tab of your event under the Invited Guests column. You can also view the RSVP status by clicking on View Guest List on the tabs on the left. Your guest RSVP summary includes whether or not they have responded and how they responded.

    Can I edit guests’ RSVPs to my invitation?

    Yes! You can edit guests RSVPs within the “Manage Invitation” tab of your event., In the Guest list section of the left menu, click on “Edit guest RSVP”.

    Here you can edit your guests’ names and RSVP responses. Just click “edit” next to their name. Once you have made your changes, click “Save” at the bottom of the page.

    Do my guests need to register for PurpleTrail to RSVP?

    No! Your guests do not need to register to RSVP.

    How do I make my guest list private?

    To make your guest list private, click on the “Manage Invitation” tab at the top of your event. In the event details section of the left menu, click on “Event Settings”. 

     The first question is “Is guest list visible to all guests?” Change your answer to this question to hide the guest list, or make it visible to everyone. If you answer no, your guests will not be able to see who else is invited to your event.

    What is the max number of people I can invite?

    The maximum number of guests allowed per event for a free PurpleTrail account is 75. If you need to send more invitations, you can sign up for a paid PurpleTrail club membership plan. With a Basic Club membership, you can send 250 invitations per event. With a Pro club membership, you can send 500 invitations per event. And with a Premium membership you can send 1,500 invitations per event.

    A guest said they did not receive their invitation. Why can’t I send an invitation to the same guest again?

    In order to send an invitation to a guest already invited, you must use the “Resend invite” page. To access this page, visit the Manage invitation tab at the top of your event page. In the Communicate section of the left menu, click on “Resend invite”.

    Our system does not allow you to resend invitations to the same guest using the “Send invites” page. The “Send invites” page can only be used to send invitations to new guests (ones that have not already been sent an invitation).

    Guests said they did not get the invitation. What happened?

    You can check the status of the invitation you sent by visiting the Manage invitation tab. In the left menu, click on “View guest list” in the guest list section. Here you can see whether the invitation was opened or not. If the summary says they have not opened the invitation, then the email has not been opened by the guest. In some cases, email invitations get delivered to spam folders rather than an email inbox. Please ask your guest to check their spam folder for the invitation.

    How do I invite guests to my event?

    After your event has been created, you can invite guests to your event by visiting the Manage Invitation tab at the top of your event.  Simply click on invite “add guests and send invites”. 

    You can type your guest information one by one or paste a string of emails seperated by comas or semicolons.

    If you already have contacts in your PurpleTrail address book that you would like to select from, click on “Address book”.

    Check the guests you want added and click ”add” or select a group to add.

    If you would like to import your addresses from another address book, click on “Import contacts” and you will be able to import contacts into your PurpleTrail address book. You can even import contacts from you mobile phone by clicking on “Mobile contacts”.

    Once you are ready to send the invitations, click on “Preview and Send Now”. You will see a preview of what your email invitation will look like. You can choose a different email style if you like, as well as edit the email text. When you are ready, click “Send all invites”.


    You also have the option to “Save Draft or Schedule Send”. Using this option, you can save all the names and addresses you have entered so that you can send your invites at a later time, or you can even schedule when you would like your invitations to be mailed out.

     How do I edit the subject line and message of the email invitation?

    Visit the manage invitation page for your event.  In the Guest List section of the left menu, click on “Customize email invitation”. 

    On the right side of the customize page there is a button that says “Edit subject and message”.  Click on that button and a window will open that will allow you to edit the subject line of the email as well as the email message.  When you are done click “Save”.

    How do I send myself an invitation? How do I send a test invitation?

    Visit the manage invitation tab and click on “Customize Email Invitation” within the guest list section of the left menu. At the very bottom of the page, click on “Send preview email to yourself”.   As soon as you click that button an invitation will be sent to your email address. You should receive the test email invite within a few minutes.

    How can I see that my invitations were sent?

    You can check the status of the invitation you sent by visiting the Manage invitation tab. In the left menu, click on “View guest list” in the guest list section. Here you can see whether the invitation was opened or not.

     

    If the summary says they have not opened the invitation, then the email has not been opened by the guest. In some cases, email invitations get delivered to spam folders rather than an email inbox. Please ask your guest to check their spam folder for the invitation.

    How do I create an online invitation?

    Step 1: Choose your design. Choose from thousands of our Designs as well as Community  Created Designs. Search through PurpleTrail’s invitation designs by either hovering over the “Invitations, Cards, Announcements” tab, the ”Get  Started Now!” button or by using  the search box and entering keywords. For example, enter “baby shower”, and you will see all the baby shower designs.

    Step 2: Personalize Your Design.  Click on the Design you like and then click the Start Personalizing button.  This will open up the PurpleTrail Design Center.

    In the PurpleTrail Design Center you can customize your design. You can add in all your party details to your invitation. Once you are finished, click on the I’m Finished button to save your design.

    Here you can request a free sample pack, share your design with a friend, and view a hi-res preview of your design.  After your design is saved click on Next Step to continue creating your online invitation.

    Step 3: Add Details.  To finish creating your invitation, you’ll need to select the Send Online option and then the Send Invitations link.  You’ll then be able to add event details for your invitation. All details can be edited later as well.

    You will also be able to adjust the  settings for the event so your webpage will be setup appropriately, including  being able to make the URL public or private.

    When you are finished, click on “create” at the bottom of the page.   If you were not previously logged into your account, then the next page will prompt you to log in. If you do not have an account, you can sign up. Creating an account is a simple process that takes just a minute.

    You’ll then be able to add guests and send your online invitations

    How do I get help with wording my invitation?

    On Step 3 of creating your invitation, you can click on “invitation wording” to browse a list of invitation wording ideas. Once you find one you like, you can copy and paste it into the event details box or event tagline box. Just close the invitation wording window when you are finished.

    To see all our invitation wording ideas, visit our Invitation Wording ideas page.

    How do I create my own design?

    Instead of picking one of PurpleTrail’s designs, you can choose to create one of your own using your own photos and our Design Center.  At the bottom of any design gallery page, click on “Make Your Own Custom Design”.  Follow the steps to create your own design in the PurpleTrail Design Center.

    How do I see designs I have already created?

    Once you log into your PurpleTrail account, all the designs you have created get saved within your account. They will be displayed in the ”View Saved Designs” section of your account dasboard.  Simply click on the design you want to access.

    How do I add special effects?

    Special effects can be added to any online card, invitation, or announcement design.  In the PurpleTrail design center click on the “Special Effects” menu.   Choose the effect you would like and click and drag it on to your design.  To clear the effect, simply click “clear effects” in the Special Effects Menu.

    Can I add music to my design?

    Yes.  You can add music to any design that will be sent online.  Once you are in the PurpleTrail Design Center simply click on the “Music” link in the left hand menu.  Click “Get Music” and browse our collection of songs or upload your own.  See  the Music section for more information. 

    How do I edit the invitation design I created?

    Once your event has been created, you can edit the design by visiting the Manage Invitation tab at the top of your event.  In the left menu, click on “Edit current design”.  This will allow you to edit all parts of your design.