Frequently Asked Questions
PurpleTrail Browser Support
PurpleTrail is verified to work against the following browsers: IE7 and higher FireFox 2.0 and higher Google Chrome all versions Safari 4 and higher If you have an older version of the these browsers, we highly recommend that you upgrade your browser program to get the best experience. We have found Google chrome to be [...]
What’s the difference between online invitations, eCards and eAnnouncements?
What is the difference between Invitations, Ecards and Announcements? The primary difference between the three is that invitations allow you to collect RSVP information from guests. Invitations also allow you to add more features to you website page including a map of the event location, bring along list, poll, and funds. Ecard and Announcements do [...]
Are my guests’ email addresses safe? How about mine?
Yes and Yes! All guest email addresses and other user information are completely safe and secure. We ensure that your and your guest’s personal information is protected and do not share that with anyone. For more information, please see our privacy policy.
Will my invitation contain advertisements?
No – none of the invitations, ecards and announcements on PurpleTrail have any external advertisements! Please note, invitations and other emails may contain information related to services offered by PurpleTrail.
Do my guests have to create an account in order to respond to my invitation?
No – guests do not need to create an account in order to respond to an invitation. We do, however, give the guests an option to create an account with a password (after they have RSVPed) to allow for easy access to the online invitation at a later time. If they choose to create an [...]
Does sending online cost anything?
No, it does not cost anything to send online invitations, ecards or announcements to up to 50 people. If you need to send to more than 50 people, a PurpleTrail club membership is required. Please see our PurpleTrail club membership plan comparison for pricing details.
How do I print at home?
Once you have designed and downloaded your design, follow these steps: Open the pdf file using your Adobe reader. If you do not have adobe reader, please download it from Adobe’s website. Go to File->Print and keep the following printer settings and tips in mind: Test orientation so you print on the correct side. Printer [...]
What are the benefits of print @ home vs. having them printed by PurpleTrail?
Print at Home Printed by PurpleTrail A great solution when you need your cards right away. You can print them at home or choose the Print Anywhere Option to have the option to print at home or take them to a print shop. Works well as a proof to see what your cards will look [...]
How soon will I receive my print at home download?
Immediately!! Unlike other services that take up to 72 hours to provide a digital proof, with PurpleTrail you can download your copy immediately. The downloads also remain within your PurpleTrail account for at-least 6 months, so you can access them at a later time.
What does the print at home download include?
A print at home download includes the following: A high resolution PDF file with all the pages in one single file. The first page of the PDF includes the print at home license agreement. Open the sample downloads below to see the type of file that you will receive: Download sample flat card pdf Download [...]
Can I print as many copies of print at home as I want?
Absolutely! Once you purchase a print at home download for a design you can print that design as many times as you like for personal use. Please note that you can not alter, resell, redistribute or repurpose the designs, in any form, for commercial or personal purposes.
How is PurpleTrail different?
We founded PurpleTrail with one simple goal in mind – we want you to Love your Invitations and Cards! So how do we do this? Fully Customizable Designs With over 5000 designs and the ability to fully customize these designs (others only allow you to change some pre-defined parts of the design), there is no [...]
Will anyone review my order before printing?
Absolutely! All order proofs are reviewed by a PurpleTrail Care Expert. We make sure everything on your card will print well and try to find any potential spelling errors. If there is something that could result in poor printing or there is a possible error on your card, we will contact you via email or [...]
Can I receive a digital proof?
Absolutely! In fact, unlike other services that take up to 72 hours, with PurpleTrail you can download your proof immediately. When placing your printed card order you have the option to select that you would like to receive a digital proof in conjunction with your print order. This is a high resolution pdf and jpg [...]
How soon will I receive my order?
How much does shipping cost? PurpleTrail offers LOW flat shipping rates for all orders – no matter what the size. We have the following shipping options: USPS Priority Mail: $7.95 Estimated 2-3 business day delivery time from the postmark date. FedEx 2 Day and FedEx Next Day. All FedEx Next day orders are shipped within [...]
