Order by 7 AM PST (M-F), Select FedEx Overnight shipping and your order will be shipped the same day with free rush processing.
We offer four flat shipping rate options for all orders. The cost depends on the shipping option you select and shipping address. USPS priority shipping is $7.95 per order, regardless of the number of cards ordered.
Orders are typically processed (reviewed, printed and shipped) within 2-3 business days (Monday-Friday) of the order date. Orders received on Saturday and Sunday are not started processing until Monday. If there are any questions or problems with your order we will notify you by email or phone. This may delay the processing of your order until any issues are resolved.
Once your order has been printed, it is mailed via the shipping method you selected. For example, with FedEx two day, you can receive your order within 3-4 business days of the order date. With USPS priority shipping (our lowest cost option), most orders are typically received within 5-8 days of the order date.
Please note that our complementary design services are only available for PurpleTrail Premium Club members ($39.95 for 3 months). Our customer service rep will take care of that as part of the process.
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Dear PurpleTrail Customers,
PurpleTrail started as a small company in our home office in Seattle, Washington. We set out to provide an exceptional invitation management service. Over the last few years we have grown a lot and are continuing to grow. We now have 350,000 unique visitors each month. Even though we've grown, we have not forgotten how we got here - fully customizable designs, the ability to send your invitations the way you want and exceptional customer service. |
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| The PurpleTrail service is based on the idea that we are all different, and there is a designer within each of us. We know that our customers love to create their own custom cards and invitations - we see the creative ideas every day. Our customers tell us that sending out cards that are truly unique and one of kind is very rewarding. PurpleTrail provides you with inspiration and tools, and lets you do the rest! We have loaded the site with professional designs to choose from. You can easily pick one; add your details and you are done. Or, change it up a bit by moving things around and adding special touches. Or better yet, let your inner designer come out and create a card from scratch! The possibilities are endless. However you go about designing your cards and invitations, we just want you love the end result. |
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| Customer satisfaction is always our number one priority. Our customer service team handles every phone call and email with the same level of care. We see the person and event behind every order. It all comes down to the fact that we want you to love your invitations and cards. We know that you have many choices when searching for invitations and cards online and we appreciate you giving PurpleTrail the chance to show you how great our service is. We understand it's not just another birthday party invitation, holiday card or baby shower invitation; it's your special event and you deserve the best. |
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Today we are still a Seattle based company, and still small in the big scheme of things, but over the last few years we have improved and grown a lot.
We now have over 350,000 unique visitors to our site each month and appreciate every one of them. We are constantly improving our service and we are
always working to create additions to our site that make it even better. With the help of you, our customers, we will continue to do just that.
From the entire PurpleTrail team, we offer our many thanks. Thank you for your wonderful reviews, your constructive feedback and your word of mouth referrals to your friends and family. Thank you for choosing PurpleTrail. We want you to know we appreciate you. We look forward to helping you create amazing invitations and cards for all the special occasions in your life. Sincerely,
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